Glev General Terms and Conditions
1. Definitions and Interpretation
1.1. Definitions The following terms and expressions, when capitalized, have the meaning ascribed to them below:
- Agreement: The commercial proposal accepted by the Client, which incorporates these GTC.
- Client: The legal entity subscribing to the Glev solution.
- Confidential Information: All information, regardless of form, exchanged between the Parties in connection with the Agreement.
- Glev Solution: The software solution and its associated services, as described in the Agreement and Appendix A.
- Parties: The Client and the Service Provider.
- Service Provider: The company Glev, which provides the Glev solution.
1.2. Interpretation Rules The following rules apply to the interpretation of the Agreement:
Headings are for convenience and do not affect interpretation.
The use of "including," "in particular," or "for example" implies that the list that follows is not exhaustive.
The singular includes the plural and vice versa.
2. Purpose of the Agreement
The purpose of this Agreement is to define the terms and conditions applicable to the access and use of the Glev Solution. The Service Provider grants the Client a non-exclusive, non-transferable right to access and use the Glev Solution for the duration of the Agreement.
3. Access and Use of the Glev Solution
3.1. Usage Modalities
The Glev Solution is accessible via the URL: https://app.glev.ai. The Client is responsible for designating one or more administrators to manage user access. Access credentials are personal and confidential. The Client agrees to take all necessary measures to keep these credentials secret and is entirely responsible for their use.
3.2. Technical Conditions and Updates
The Glev Solution is provided via the Internet. The Service Provider makes the services available 24/7, with the exception of scheduled maintenance periods. The Service Provider reserves the right to update and modify the Glev Solution at any time.
3.3. Technical Support and Maintenance
Technical support is available from Monday to Friday, 9:00 AM to 6:00 PM (CET/CEST), as specified in the Agreement. Regular software updates are included in the subscription.
4. Pricing and Payment
The Glev Solution is provided on a monthly subscription basis. The price, invoicing and payment terms, and the functionalities included are specified in the commercial proposal (the Agreement). Any services outside the scope defined in the Agreement may incur additional charges. All payments are considered final only after effective receipt of the funds by the Service Provider.
5. License and Intellectual Property
The Service Provider grants the Client a personal, non-exclusive, non-transferable license to use the Glev Solution for the duration of the Agreement. This Agreement does not transfer any intellectual property rights to the Client. The Client agrees to use the Glev Solution only for its intended purpose and shall not adapt, modify, translate, decompile, or reproduce any part of the platform or its documentation.
6. No Right of Cancellation or Refund
The subscription is a firm commitment for the duration specified in the Agreement. No refunds or cancellations are possible, regardless of the usage level.
7. Scope of Services and Liability
The Service Provider's commitment is to deliver the functionalities of the Glev Solution as detailed in Appendix A of the Agreement. The Service Provider's liability is strictly limited to the performance of these agreed-upon functionalities.
7.1. Client's Obligations and Liability
The Client is solely responsible for its use of the Glev Solution and for all data and information entered into the platform. Glev is a tool to assist in securing applications and is not a guarantee against all security risks. The Client remains solely responsible for its overall cybersecurity posture.
7.2. Service Provider's Obligations and Liability
The Service Provider operates under an obligation of means. The Service Provider shall not be held liable for any damages, losses, or costs arising from:
Improper use of the software by the Client or its users.
Any cyber-attack, security breach, or vulnerability exploitation, even if the Glev Solution was in use.
Temporary interruptions of services required for maintenance or system improvements.
In the event that the Service Provider is held liable, its liability is expressly limited to the total fees actually paid by the Client under the Agreement for the period during which the damages occurred.
7.3. General Provisions
Neither party shall be liable for indirect or unforeseeable losses or damages, including but not limited to lost profits, inaccurate or corrupted data, loss of revenue, or loss of customers. Neither party shall be liable for delays or non-performance due to force majeure as defined by French law.
8. AI-Powered Features and Liability
The Client acknowledges that certain features of the Glev Solution, including the assessment of vulnerability exploitability and the generation of remediation tasks, utilize advanced machine learning technologies, including Large Language Models ("LLM Features").
8.1. Data Usage & Privacy:
The Client agrees that code snippets and vulnerability data may be submitted to a third-party LLM service solely for the purpose of analysis. The Service Provider will not submit any personally identifiable information and will take commercially reasonable steps to limit the data to the minimum necessary for analysis.
8.2. Accuracy and Reliability:
The Client understands that LLM Features are probabilistic in nature and their outputs may be inaccurate, incomplete, or inappropriate. However, every remediation suggested by the AI is validated by a Glev AppSec expert to ensure its accuracy and relevance. The Service Provider makes no representations or warranties regarding the accuracy, completeness, or reliability of any output from the LLM Features. The Client remains solely responsible for the evaluation of the outputs and for implementing human oversight before relying on them for any purpose.
8.3. Limitation of Liability:
The Service Provider disclaims all liability for any direct, indirect, or consequential damages, losses, or claims arising from the Client's use of the LLM Features or any reliance on their outputs.
9. Data Ownership and Protection
All data entered or processed by the Client using the Glev Solution remains the exclusive property of the Client. The data is hosted in France. The Service Provider acts as a data processor on behalf of the Client. The Service Provider will process personal data (first name, last name, email address) solely for the purpose of providing the service, in compliance with GDPR and other applicable data protection laws.
A separate Privacy Policy may provide further details on how personal data is collected, used, and protected.
10. Non-Competition
The Client undertakes, for the entire duration of the Agreement and for a period of one (1) year after its termination for any reason whatsoever, not to develop or have developed, market or have marketed, a platform, application, or software that directly or indirectly competes with the Glev Solution.
11. Communication
The Client authorizes the Service Provider to communicate on all media and by all means the existence of its partnership with the Client under this Agreement. For this purpose, the Service Provider may use the Client’s logo on its website or any other communication material.
12. Termination
The Agreement may be terminated by either party in case of a material breach of its contractual obligations, fifteen (15) days after a formal notice sent by registered mail with acknowledgment of receipt remains without effect. Once the Agreement is terminated for any reason, all of the Client's data may be destroyed without prior notice.
13. Governing Law and Jurisdiction
This Agreement is governed by French law. Any dispute arising from this Agreement shall be submitted to the exclusive jurisdiction of the competent courts of Lyon, France.